Tag Archives: Customer Service

Point-of-Sale Systems- Where Do I Begin?

Running a safe, customer-focused program is at the center of an Aquatic Operator’s job description, but what about the business-side of our jobs? Having the tools in place to retrieve financial information, analyze your return on investment for your killer marketing plan, and compare to previous summers’ results can be a game changer for your […]

Guest Service

Maximizing the experience of your waterpark’s guests should be of primary importance to you and your team.  After all, waterpark operators exist to provide safe, clean, friendly and fun aquatic experiences for their guests of all ages.  Through the analysis of those three years’ worth of survey and reports, I found that waterpark guests typically […]