It’s summer time, and you know what that means…training, training, training! As a former aquatics manager myself, I often focused primarily on training lifeguards and guest services team members, assuming the head lifeguards, pool managers and supervisors that I had put in place had “already arrived” and were ready to go. Shortly into one summer, unfortunately, I found out that was not the case. After spending a good part of my summer days answering questions from supervisors about things that I thought they should know, I had an idea. I decided to write down every question that was asked of me by my seasonal supervisors for an entire summer. That’s right, I wrote down every question for an entire summer. I then spent the off-season developing a plan to ensure they knew the answers to all of those questions. I started small, developing a “Management Team Manual” that outlined my expectations in regards to performance, behaviors, policies and procedures. What I thought was a small task turned into a 90 page manual that was a great starting point to giving my supervisors the knowledge they needed to effectively run a safe, clean, friendly and fun aquatic center. But, I didn’t stop there. I then developed, not only a 2 hour presentation to review the manual and how to implement the items in it, I also planned an entire weekend of training, teambuilding and excitement for my management team. We bunkered down for 6 hours on Friday evening, 6 hours on Saturday afternoon and another 6 hours on Sunday afternoon to discuss big picture topics of leadership, risk management & safety, training, teambuilding, communication and FUN! While the weekend was quite exhausting, I found that I had my best summers after its implementation.
At a time when many people are more aware of the products they use containing things that may be harmful to them, it’s no surprise that this consciousness of the use of chemicals has spread into people thinking about the places that they spend their time as well. When taking a dip in a pool, […]
Weather policies at outdoor aquatic facilities are a critical component of both your safety protocol and your guest service protocol. When developing a weather policy you want to ensure that you keep the guest’s safety as the key priority, but balance that with service, as well. There’s a way to keep your guests safe and […]
One of the major items often misunderstood on a construction project is the delivery method. Traditional project delivery methods include design-bid-build, design-build and Construction Management. Historically the design-bid-build process has been the most common project delivery method for large scale commercial projects. Under this delivery method, the owner would hold separate contracts between the design […]
“How many lifeguards do we need?” is a popular question. Depending on who you speak with, operators, administrators, head lifeguards, or the public, you’ll likely get many different responses. Administrators will want staff costs to be as low as possible, while operators are concerned with mitigating risk and ensuring there is enough staff to make […]